Warranty, Return & Exchange Policy

Warranty Policy

Omibaba.pk gives offers you 7 days replacement / Checking warranty on Every transaction from us, Weather it’s in manufacturer’s warranty or not! This replacement warranty offers you just to make you satisfied at the time of purchasing or just to put our customer on the safe side, Customer can check the product in 7 days which starts from the day of delivery. During this period of warranty if something with the products goes wrong then you can replace your product under below mentioned warranty Terms and Conditions.

Terms & Conditions:

Pictures and Specs of the products are being provided from Manufacturer/Distributor.

For all Clearance Sale products, we are not oblige to confirm 100% delivery for all placed orders without taking money in advanced due to the limited available stocks.

Quality control can stopped the product before & after shipping if found in appropriate in any sense for customer to avoid further inconvenience that is why the contract between us will not be formed until you received the product

Exchange & Replace: Omibaba.pk is not liable to replace and exchange a merchandise if found used or damaged. If receivable is found use or damage, the cost of re-shipping the item shall be paid by the customer.

It’s the liability of the customer to send the merchandise back in its original packing as was received. Shipping cost to be bear by the customer.

For All Categories

*1)* Please keep your purchase receipt safe with you which will be issued by Symbios.pk. The purchase receipt must be presented together with the warranty when making a claim within 7 days of warranty. If the receipt of purchase is not presented, then no claim would be entertain.

*2)* Please make sure proper packing of product, to ensure that no damage occurs to product during transit, box of the product must be in the same condition as receive, and box must contain the following:

-Complete contents as received

-Detail note regarding the issue

-Invoice / Purchase receipt cop

*3)* In the event that the goods requiring repair under warranty, the owner is responsible for the cost of transportation to and from Symbios.pk Branch. Whilst in transit the goods are at the owner’s risk.

*4)* In the event if no identical Product is available for replace, Symbios.com.pk has the right to replace the product with a device of equal capacity, or offer the customer the choice of other products which can be upgraded also & incur an extra cost.

*5)* This warranty is limited to defects in workmanship or parts. All defective products will be replaced. This warranty does not extend to accessories. This warranty does not cover LCD and Batteries or any other consumable items.

*6)* This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, loss of parts, tampering or attempted repair by a person not authorized by the distributor.

*7)* The warranty will not apply if the factory-applied serial number or seals has been altered or removed from the Product.

*8)* The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, miss-adjustment of customer controls, use on an incorrect voltage, power surges and dips, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product.

*9)* In case if any customer doesn’t want to take the same product which he has ordered or not satisfy with the product purchased then customer can replace the purchased product with any other product mentioned on the website. In this case, customer needs to afford only with the deduction of 20% replacement charges. These charges would be deducted on the invoice amount of same transaction. 

Exchange Policy

Our customer service policies are simple, straightforward and transparent and are drafted keeping your best interest in mind. If by any reason, you wish to part with a product you bought from Symbios or are unhappy with the quality of the product, you can always send it back to us for replacement with any other item. And we promise we will not quibble, argue or frame excuses. It is your right and we respect it. By doing this, we also ensure that our main motto of a memorable shopping experience remains intact; we wish to be in your good books.

Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a replacement, we are ready to help you out. In case of the following scenarios you are liable to get a replacement without any deduction:

We have shipped a wrong product that is not matching with your order.
There is a manufacturing defect in the product ordered by you.Select your course

  • You have seven days (from the date you receive the parcel) to make up your mind and intimate us that you wish to exchange the product.
  • You can do so by dropping in an Email to info@omibaba.pk or call at 03337097779 stating your order id 
  • You have to send us the parcel within seven days of its receipt through courier.
  • Courier for sending back the product will bear by the customer.
  • Some Do’s and Don’ts
  • Items must be unused and undamaged and must be in their original purchase condition.
  • You need to send us the following: Original Product Packaging, Manufacturer’s Containers, Documentation, Warranty Cards, Manuals, and all accessories.
  • All packaging, including the original manufacturer’s containers, must be unmarked and not defaced in any manner.

For Customer Support Related write to:

info@omibaba.pk or 

Call or Whatsapp us at : 03337097779